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GBS Customer Service Representative

GBS Customer Service Representative

UPS Supply Chain Solutions (UPS SCS)

2 - 4 years

4 - 6 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

Customer Service UPS supply shipment management tracking follow GBS export management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Understand UPS service, product, systems and procedure Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner Update the pick up arrangement, UPS supply request and tracking follow up. Identify and record customer concern or issues Recommend solutions to service concerns to management And any other duties assigned from time to time

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UPS Supply Chain Solutions (UPS SCS)

Logistics and Supply Chain

Atlanta

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GBS Customer Service Representative