Game Attendant / Customer Coordinator

As a Game Demonstrator located in Pune, Maharashtra, your primary responsibility will be to engage with mall visitors and demonstrate remote-control games in a friendly and energetic manner. You will greet customers, explain game mechanics, guide them through gameplay, and address any questions or confusion they may have. In addition to guest engagement, you will be in charge of monitoring game stations to ensure they are running smoothly. This includes performing light maintenance tasks such as resetting games, clearing jams, and replacing batteries or controllers. Any technical issues beyond minor fixes should be reported to the maintenance team or supervisor promptly. Regular inspection routines will also be part of your duties to ensure game stations are functional and ready for customer use. Providing excellent customer service is essential in this role. You will need to answer customer questions clearly and courteously, assist with gameplay experience, and ensure customers have a fun, safe, and inclusive environment to enjoy. Processing game credits or tokens and addressing card or point system queries will also be part of your daily tasks. Maintaining safety and cleanliness in the gaming zone is crucial. You will be responsible for keeping the area neat, clean, and hazard-free. Encouraging safe gameplay behavior and addressing customer conduct issues appropriately are vital to creating a positive experience for all visitors. To excel in this position, you should have strong verbal communication skills, be enthusiastic, and customer-focused. Comfort in explaining game mechanics to various age groups, basic technical aptitude for troubleshooting controllers and hardware issues, and the ability to stand or walk for extended periods are essential. Prior experience in retail, customer service, or an arcade/gaming environment is beneficial. Flexibility to work evenings, weekends, and peak holiday shifts is required. Ideal traits for this role include being friendly, approachable, and patient, with the ability to engage customers effectively. You should be energetic, a quick learner with hands-on aptitude for equipment operation, organized, safety-conscious, and a team player capable of collaborating smoothly with coworkers. Qualifications & Skills: - Diploma, ITI, or Any Graduation - Strong verbal communication ability - Enthusiastic and customer-focused - Comfortable explaining game mechanics to various age groups - Basic technical aptitude for troubleshooting controllers and hardware - Reliable, responsive, and able to stand or walk for extended periods - Prior experience in retail, customer service, or arcade/gaming environment is a plus - Flexibility to work evenings, weekends, and peak holiday shifts.,