Fusion Finance Functional Analyst

As a member of the Support organization at Oracle, your main focus is to provide post-sales support and solutions to the Oracle customer base while also acting as an advocate for customer needs. This role involves handling post-sales non-technical customer inquiries through various channels such as phone and electronic means, as well as addressing technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a primary point of contact for customers, you will be responsible for nurturing customer relationships with Support and offering guidance and support to internal Oracle employees regarding diverse customer situations and escalated issues. In the position of a Fusion Financials Functional Support Professional, preferably with a background in implementing Oracle Cloud Financial Applications, your responsibilities will include delivering exceptional customer service support, diagnosing, replicating, and resolving complex and critical Functional issues as part of service requests. The primary objective of this role is to provide Customer Service at a Functional level and drive complete resolution of each reported customer issue. The ideal candidate for this role should possess the following qualifications and skills: - Thorough knowledge and understanding of Financials business processes and concepts. - Experience in implementing/supporting Cloud Financial Modules like GL, AP, AR, FA, IBY, PA. - Ability to connect the product functionalities with business processes to offer guidance to customers on aligning Oracle Cloud Financials with their specific business scenarios. - Basic technical awareness in SQL, OTBI/BIP/FRS reports, FBDI, ADFDI, and BPM workflows. - Exposure to developing, personalization, and extensions in Fusion SaaS. - Proficiency in OTBI & BI reports. - Strong problem-solving abilities. - Excellent customer interactions and service orientation to effectively address customers" critical situations, mobilize organizational resources, and set realistic expectations. - Sound operations management and innovation orientation to continuously enhance processes, methods, tools, and utilities. At Oracle, we are committed to fostering a diverse and inclusive workforce that leverages various perspectives and backgrounds to drive innovation. With a legacy of over 40 years, Oracle thrives on integrity and collaboration with industry leaders across sectors. Our global opportunities and employee benefits prioritize work-life balance, inclusive medical, life insurance, and retirement options. We also encourage community engagement through volunteer programs and ensure accessibility for individuals with disabilities throughout the employment process. For assistance related to accessibility or disability accommodations, please contact us at +1 888 404 2494, option one. Please note that Oracle is an affirmative action employer in the United States.,