Frontoffice Manager

Front Office Manager Boutique Wedding Hotel (Kukas, Jaipur)

Location:

Salary:

Role Overview

Responsible for overseeing all front office operations, ensuring smooth guest service, efficient coordination during weddings and group stays, and maintaining high service standards at a 17-room midscale boutique hotel focused on weddings.

Key Responsibilities

Guest Experience & Operations

• Manage daily front desk functions: check-in/out, billing, and guest feedback.
• Ensure seamless experience for wedding guests and large group arrivals.
• Address guest concerns promptly and courteously.
• Coordinate with housekeeping and F&B teams for flawless operations.

Reservations & Coordination

• Handle bookings via OTA, website, and direct calls.
• Work closely with the sales and events team for wedding room blocks.
• Update room inventory and pricing across channels.
• Manage pre-arrival communication and special requests.

Team Management

• Supervise and train front office and bell staff.
• Prepare duty rosters and conduct daily briefings.
• Motivate team for upselling and guest engagement.

Financial & Reporting

• Monitor cash handling, billing accuracy, and night audits.
• Generate daily occupancy and revenue reports.
• Assist in forecasting and room rate planning.

Guest Relations & Brand Standards

• Build strong relationships with repeat and wedding guests.
• Maintain lobby ambiance and guest service standards.
• Ensure special amenities and welcome setups for events.

Requirements

• Graduate/Diploma in Hospitality Management.
• 35 years of experience in front office roles at boutique or midscale hotels.
• Proficiency with PMS and OTA platforms.
• Strong communication and coordination skills.
• Ability to perform under high-traffic event operations.