Front Office Supervisor

As a Front Office Supervisor at Hotel Polo Towers, Agartala, you will be a part of the Polo Rockstars team where work is made to play. Together, we tackle complex challenges, work hard, high-five, and celebrate achievements. At Polo Towers, we are risk-takers, fast learners, and experts in our fields, redefining an industry in desperate need of a shakeup. **Key Responsibilities:** - Ensure smooth functioning of the front office operations - Supervise the front office staff and ensure high-quality customer service - Handle guest check-ins and check-outs efficiently - Manage reservations and room assignments - Resolve guest complaints and issues in a timely manner - Train and mentor front office staff - Maintain a clean and organized front desk area **Qualifications Required:** - Minimum of 3-4 years of experience in a front office role - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Proficiency in hotel management software - Excellent problem-solving abilities - Prior experience in a supervisory role is preferred Joining the Polo Towers team comes with rockstar perks, including the opportunity to cross-locate across any of the group properties. With a portfolio of 9 managed hotels in Pan India and a strong pipeline for more, you have the chance to gain experience from a wide range of places and different property experiences. Career progression opportunities are abundant, with upward growth and extensive development possibilities. Our approachable management style and commitment to transparency create a positive work environment where employees can thrive and grow. At Polo Towers, we value your work and well-being, making sure you are taken care of while you take care of your responsibilities.,