Front Office Staff

We are looking for an enthusiastic and customer-focused Front Office staff to handle inbound and outbound calls, provide product detailing, and ensure excellent customer communication. The ideal candidate should possess good communication skills and a positive attitude toward achieving customer satisfaction and sales goals.

Key Responsibilities:

• Handle inbound and outbound calls professionally and courteously.
• Provide accurate information and product detailing to customers.
• Maintain records of customer interactions, feedback, and follow-ups.
• Identify customer needs and suggest suitable products or services.
• Support sales and marketing campaigns through telephonic communication.
• Ensure timely follow-up and conversion of inquiries into potential leads.
• Coordinate with internal teams for smooth handling of customer requirements.

Requirements:

• Qualification: Minimum Graduate.
• Excellent communication and interpersonal skills (Malayalam proficiency preferred; English an added advantage).
• Basic computer knowledge and ability to manage calls
• Prior experience in telecalling, customer service, or sales will be an advantage.
• Confident telephone etiquette.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Application Question(s):

• Will you be able to reliably commute to Kayamkulam, Kerala for this job?