MGS Associates

We are looking for an enthusiastic and customer-focused Front Office staff to handle inbound and outbound calls , provide product detailing , and ensure excellent customer communication. The ideal candidate should possess good communication skills and a positive attitude toward achieving customer satisfaction and sales goals. Key Responsibilities: Handle inbound and outbound calls professionally and courteously. Provide accurate information and product detailing to customers. Maintain records of customer interactions, feedback, and follow-ups. Identify customer needs and suggest suitable products or services. Support sales and marketing campaigns through telephonic communication. Ensure timely follow-up and conversion of inquiries into potential leads. Coordinate with internal teams for smooth handling of customer requirements. Requirements: Qualification: Minimum Graduate . Excellent communication and interpersonal skills (Malayalam proficiency preferred; English an added advantage). Basic computer knowledge and ability to manage calls Prior experience in telecalling, customer service, or sales will be an advantage. Confident telephone etiquette. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Application Question(s): Will you be able to reliably commute to Kayamkulam, Kerala for this job?