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SBM HOSPITAL
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Front Office Staff

Front Office Staff

SBM HOSPITAL

0 years

0 Lacs

karunagappalli kerala

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

english computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a polite, organized, and customer-focused Front Office Staff member to join our hospital team.

Requirements

Minimum qualification: Degree.

Good communication skills in English and Malayalam.

Basic computer knowledge .

Customer-service mindset and ability to multitask.

Responsibilities

Greet patients and visitors in a friendly and professional manner.

Manage patient registration, update demographic details, and verify required documents.

Schedule and manage appointments, tokens, and patient flow for all departments.

Provide accurate information regarding doctor availability, OP timings, and hospital services.

Handle incoming calls and route them to the appropriate departments.

Coordinate with doctors, nurses, laboratory, radiology, and pharmacy teams to ensure smooth patient service.

Inform patients promptly about delays, schedule changes, or doctor leaves.

Assist elderly patients and ensure a supportive, patient-friendly environment.

Address patient queries and escalate complaints to the supervisor when needed.

Maintain cleanliness and orderliness in the front office/reception area.

Job Types: Full-time, Permanent

Pay: ₹8,183.48 - ₹27,449.81 per month

Work Location: In person

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SBM HOSPITAL

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