Front Office Receptionist ( Trainee )

Diabcare India ( Diabetic Centre ) is seeking a friendly, organized, and detail-oriented Front Desk/Receptionist ( Internship/ Trainee ) to be the first point of contact for our patients and visitors. You will play a crucial role in creating a positive and welcoming environment while efficiently managing administrative tasks.

Responsibilities:

• Patient and Visitor Reception: Greet all patients, visitors, and staff with a warm and professional demeanor, providing clear directions and assistance.
• Telephone Management: Answer and direct incoming phone calls promptly and courteously, taking accurate messages and routing them appropriately.
• Appointment Scheduling: Schedule, confirm, and manage patient appointments accurately, ensuring efficient flow and minimizing wait times.
• Patient Registration and Check-in/Check-out: Efficiently manage patient registration processes, including verifying insurance information and updating patient records. Handle check-out procedures and process payments as needed.
• Record Management: Maintain accurate and organized patient records, ensuring confidentiality and adherence to hospital policies.
• Communication and Coordination: Liaise effectively with various hospital departments, ensuring smooth communication and coordination of patient needs.
• Maintaining a Welcoming Environment: Ensure the reception area is clean, tidy, and presentable at all times.
• Handling Inquiries: Respond to patient and visitor inquiries in a professional and informative manner, escalating complex issues as necessary.
• Emergency Response: Be prepared to follow established protocols in emergency situations.

Qualifications and Skills:

• Any Degree with Hospital Administration
• Proven experience as a Front Desk Receptionist or in a similar customer service role, preferably within a healthcare setting.
• Excellent verbal and written communication skills in [Specify preferred languages, e.g., Malayalam and English].
• Strong organizational and multitasking abilities with meticulous attention to detail.
• Proficiency in basic computer applications, including MS Office Suite (Word, Excel, Outlook) and electronic medical record (EMR) systems (familiarity with [mention specific EMR if applicable] is a plus).
• Exceptional interpersonal and customer service skills with a patient-centric approach.
• Ability to remain calm and professional in a fast-paced environment.
• High school diploma or equivalent; a Bachelor's degree or relevant certification is an advantage.
• Knowledge of basic medical terminology and hospital procedures is beneficial.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Job Types: Full-time, Permanent, Fresher, Internship

Work Location: In person