Front Office Receptionist

· DAILY BILL DISTRIBUTION

o Make sure that every patient will get daily bill

o Any quires related to billing resolved it and has to communicate to patient / relative.

o Counseled patient / relative for outstanding protocol.

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· COORDINATE THE DISCHARGE FORMALITIES

o Take discharges tentative discharge list from RMO’s floor.

o Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.

o Checked with Staff nurse that all unused medicine has to be return to pharmacy

o Checked that Discharge summary has to be ready.

o Completes all the billing entries.

o Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)

o Put discharge notification.

o Cash Patient - Guide the relative for billing settlement to customer support

o TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.

o Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.

o Intimate RMO to explain the summary

o Intimate Nurse for IV Line removal, etc.

· ANSWERED THE PATIENT’S / RELATIVE QUIRES

o Understand the patient’s / relative’s problem, quires, issues.

o Explain them procedure/ protocol if any confusion( as per the guide lines)

If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, floor Manager, RMO in charge , Nurse Manger, Billing Manger)Escalation of the issue has same day (as early as possible)

Job Types: Full-time, Permanent, Fresher

Pay: ₹24,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Ready for all 3 shifts (Nights also)

Experience:

• Hospital: 1 year (Required)

Work Location: In person