Posted:3 weeks ago|
Platform:
On-site
Full Time
With a focus on personalized service, curated experiences, and local heritage, Arow Hospitality is expanding its footprint with a strong commitment to quality, training, and team development.
• Warmly welcome guests & handle check-in/check-out
• Address guest queries, special requests & complaints professionally
• Maintain high hospitality & service standards
• Manage reservations, room allocations & guest profiles (Opera or similar PMS)
• Coordinate with housekeeping for timely room readiness
• Update occupancy, room status & operational logs accurately
• Coordinate with Housekeeping, F&B, Security & other departments
• Provide guests with local information & concierge-level support
• Manage billing, invoices & payment settlements
• Prepare daily reports & maintain documentation
• Adhere to cash-handling & front office SOPs
• Strong communication (English & Hindi)
• Basic computer skills & experience with PMS
• Presentable, disciplined & guest-service focused
• Front office experience in hotels
• Basic knowledge of reservations & OTAs
• Good customer service & problem-solving ability
• Fresh candidates with good communication & willingness to learn are welcome!
• Accommodation Provided
• Meals Provided
• Training & Career Development
• Supportive & Growth-Oriented Workplace
• Opportunity to grow with Arow Hospitality’s expanding brand
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