Front Office Manager

Position: Front Office Manager

Location: Green Park, New Delhi

About the Role

hotel background only

Key Responsibilities

• Handle day-to-day front office operations: check?in, check?out, reservations, billing, cashiering and night audit.
• Ensure warm, professional guest welcome and quick resolution of all guest queries and complaints.
• Train, supervise and roster front office team members (GSA, GRE, bell desk, etc.).
• Maintain high standards of grooming, etiquette and service at the reception at all times.
• Coordinate with housekeeping, F&B, sales and maintenance for smooth guest experience.
• Monitor OTA bookings, no?shows, overbookings and rate codes in coordination with central team.
• Ensure accuracy of cash, credit card, UPI and city ledger postings; submit daily reports.
• Implement SOPs for reviews, upselling, guest feedback and complaint handling.
• Ensure proper usage and upkeep of PMS/software, phone systems and front office equipment.

Requirements

• Minimum

  35 years of hotel front office experience

  , with at least

  12 years as Front Office Manager / Assistant Front Office Manager

  in a hotel.
• Hotel management / hospitality background preferred.
• Strong communication skills (English & Hindi), guest handling and problem?solving ability.
• Hands?on knowledge of hotel PMS and OTA processes.
• Should be comfortable with late / flexible shifts as per hotel operations.

If interested, please share your CV with subject line Front Office Manager Orion Group of Hotels at [your email] along with current CTC, expected CTC and notice period.