Front Office Manager

Job Summary
As the Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.Responsibilities and Duties

• Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Provide high level of customer service and maintain a high profile in the day to day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.

Required Experience and Qualifications
BHM with 7+ years experience

Job Type: Full-time

Schedule:

• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• Hotel: 10 years (Required)
• Front desk: 8 years (Required)
• OTA: 5 years (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9706453524