Front Office Manager

Role Overview: As a Front Office Manager, your role involves supporting, training, and supervising front office staff to ensure all customer-related tasks are handled accurately and on time, enhancing guests" experience. You will be responsible for handling customer complaints and special requests, scheduling staff shifts, and managing other HR-related tasks. Additionally, maintaining an orderly appearance in the reception area, monitoring stock, and ordering office supplies, including stationery and information leaflets. Your responsibilities will also include preparing monthly management reports on customer feedback, bookings, and cancellations, managing the departmental budget, updating files and records, and enforcing all cash-handling, checking, and credit procedures. Key Responsibilities: - Support, train, and supervise front office staff - Handle customer complaints and special requests - Schedule staff shifts and manage HR tasks - Maintain an orderly appearance in the reception area - Monitor stock and order office supplies - Prepare monthly management reports on customer feedback, bookings, and cancellations - Manage the departmental budget - Update files and records - Enforce all cash-handling, checking, and credit procedures Qualifications Required: - Minimum Graduate degree - Experience in a relevant field - Great interpersonal and communication skills - Excellent problem-solving skills - Basic accounting skills - Ability to remain positive and focused in a fast-paced environment - Good time management skills - Proficiency in computer skills with the ability to learn new skills quickly - Professional appearance (Note: Omitting any additional details of the company as it was not mentioned in the provided job description),