Front Office Executive (Receptionist)

Job Title: Front Office Executive

.Location: Noida - Sector 19 & Sector 143 Near Advant

Department: Front Office

Reports To: Hotel Manager / General Manager

Job Summary:

We are looking for a smart, well-groomed, and customer-oriented Front Office Executive to join our team at Embassy Inn. The ideal candidate should have excellent communication skills, a pleasant personality, and a passion for providing outstanding guest service. As the first point of contact for guests, you will play a vital role in creating a positive and welcoming experience at our hotel.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival.
• Manage guest check-in and check-out procedures efficiently.
• Handle room reservations, cancellations, and inquiries via phone, email, or in person.
• Maintain guest records and ensure accurate billing and payments.
• Coordinate with housekeeping and other departments to ensure smooth guest service.
• Address guest complaints or requests promptly and professionally.
• Provide information about hotel facilities, services, and nearby attractions.
• Maintain the front desk area in a neat and organized manner.
• Follow hotel policies, safety, and security standards at all times.

Qualifications & Skills:

• Bachelor’s degree or diploma in Hospitality, Hotel Management, or a related field (preferred).
• Prior experience in front office or guest relations in a hotel environment.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and hotel management software.
• Well-groomed, confident, and courteous demeanor.
• Ability to handle pressure and multitask efficiently.
• Flexible to work in shifts, weekends, and holidays.

Benefits:

• Competitive salary and performance incentives.
• Accommodation and meals (if Required).
• Opportunities for growth and career development.
• Supportive and professional work environment.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Experience:

• Front office Executive: 1 year (Preferred)

Work Location: In person