Front Office Executive

A front office executive plays a crucial role in a healthcare setting by serving as the first point of contact for patients and visitors. The job description for a medical receptionist may include the following responsibilities and qualifications:

Job Responsibilities:

• Patient Interaction:
• Greet patients and visitors in a professional and friendly manner.
• Schedule appointments, surgeries, and other medical procedures.
• Collect and update patient demographic information.
• Verify insurance information and process necessary paperwork.
• Phone Management:
• Answer and direct incoming phone calls.
• Take messages and relay important information to the appropriate staff members.
• Handle inquiries and provide information about the clinic or medical practice.
• Front Desk Operations:
• Maintain a clean and organized reception area.
• Register new patients and provide them with necessary forms.
• Direct patients to the appropriate waiting or examination areas.
• Coordinate with medical staff to ensure smooth patient flow.
• Administrative Support:
• Assist with medical record management and data entry.
• Handle billing and insurance-related tasks, such as processing claims and payments.
• Manage and file paperwork, ensuring confidentiality and compliance with healthcare regulations.
• Communication:
• Communicate effectively with medical staff, patients, and other team members.
• Relay important messages and updates to the relevant personnel.
• Problem Resolution:
• Address patient concerns or complaints and escalate issues when necessary.
• Work collaboratively with the healthcare team to resolve problems and improve patient satisfaction.

Qualifications:

• Education:
• Bachelor’s degree in any field.
• Some positions may prefer additional education or training in medical office administration.
• Proficiency in English Kannada and Hindi (both written and verbal).
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to communicate effectively with diverse individuals, including patients, medical professionals, and colleagues.
• Organizational Skills:
• Strong organizational and multitasking abilities.
• Attention to detail in managing paperwork, scheduling, and patient information.
• Computer Proficiency:
• Knowledge of medical office software and basic computer skills.
• Familiarity with electronic health record (EHR) systems may be required.
• Customer Service:
• Exceptional customer service skills.
• Ability to remain calm and professional in high-stress situations.
• Adaptability:
• Ability to priorities tasks and great organizational capabilities.
• Competency in managing time and solving everyday problems
• Ability to adapt to changes in a fast-paced healthcare environment.
• Flexibility in handling various tasks and responsibilities.

Overall, a front office executive is a key member of the healthcare team, contributing to the efficient and smooth operation of the medical office or clinic.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person