Front Office Executive – Rehabilitation Services

Job Description

Job Title: Front Office Executive – Rehabilitation Services Location: PRS Neurosciences and Mechatronics Research Institute Pvt Ltd Department: Rehabilitation / Outpatient Services Reporting To: Clinic Manager / Rehabilitation Head Employment Type: Full-time Job Summary: We are seeking a courteous, organized, and proactive Front Office Executive to be the first point of contact for patients and visitors at our rehabilitation facility. The ideal candidate will handle all front desk activities, manage patient appointments, and support administrative functions to ensure smooth and professional operations of the rehab department. Key Responsibilities: Reception & Patient Interaction: Greet patients and visitors warmly, providing a welcoming and professional atmosphere. Assist patients in registration, appointment scheduling, and navigation within the facility. Answer phone calls, respond to queries, and route calls to appropriate departments. Appointment & Scheduling Management: Maintain appointment schedules for physiotherapists, occupational therapists, and other rehab staff. Coordinate with clinical staff to manage patient flow and reduce waiting times. Send reminders for upcoming appointments and follow-ups. Administrative Support: Maintain and update patient records, both digital and physical. Handle billing, payment collection, and maintain transaction records in coordination with the accounts team. Support the documentation and reporting needs of the rehab department. Compliance & Confidentiality: Ensure confidentiality of patient information as per HIPAA or applicable health information standards. Follow standard operating procedures (SOPs) and hospital policies. Coordination & Communication: Liaise with therapists, doctors, and support staff to ensure coordinated care delivery. Manage front desk supplies and request replenishment when needed. Escalate issues to management when necessary for timely resolution. Key Requirements: Education: Bachelor's degree in any discipline (preferably in Healthcare Administration, Business Administration, or related fields). Experience: Minimum 1–3 years of experience in a front office or administrative role in a healthcare/rehabilitation setting. Skills: Excellent verbal and written communication (English, and regional languages as applicable). Strong organizational and time management skills. Familiarity with EMR/EHR systems and basic billing software. Customer service-oriented with a calm and positive attitude. Desirable Qualities: Experience in neurology or rehabilitation-specific clinical setups. Basic understanding of medical terms, especially in neuroscience or physiotherapy. Ability to multitask in a dynamic environment. Job Type: Full-time Pay: From ₹18,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person