Initiate records for new patients and create computer indexEmergency cases should be guided to Emergency department without any delay, reception should alert the emergency transport team to provide all help such as stretcher or wheel chair transferring patient comfortably without any delays
Handling patients appointments & rescheduling wherever necessary in consultation with medical director
Updating of patient information, billing & payment collection To check & be informed on consultants shifts & timingsTo capture all important patient Registration details according to Govt ID Card & generate a unique MRN number
If the patient is for admission, then Govt ID has to be filed in the case sheet & admission has to be done with all proper documents To ensure all consents are taken from the patient or attendant during the admission
To collect advance from IP patient according to the required treatment as per organisation policy
To support the IP Billing dept. whenever required (Advance collection, Bill closure, settlements etc)
If the patient is referred by an outside consultant, reference slip details to be entered in a register
Coordinate with all the sub specialty consultants regarding the OP patients and IP patients visits
As soon as patient is admitted, should inform the respective area / ward in charge and the consultant In charge other stake holders
At the start of shift, executive should make sure that doctors schedule is available, computers are working and telephones are in working order
Particulars of all the admitted patients should be always kept available at the reception
List of telephone numbers of all the Consultants and staff attached with the hospital should be readily available at the reception
Alert call should be made in case of any Code blue, and Code red cases arrives
Ensuring branding material / collaterals are available at OPD in order.

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