Front Office Executive

Nimai Developers

0 - 3 years

2 - 3 Lacs

Gurugram

Posted:6 hours ago| Platform:

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Skills Required

Receptionist Activities Handling Client Calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

the the thatorganisationwalk-inservicecustomers'customers by responding to their requests promptly, efficiently,complaints/issuesa follow up

Role & responsibilities:

Maintain high standards of customer services at the Front Desk so that customers expectations are consistently exceeded.
Any matter which may affect the interests of organization should be brought to the attention of the Management.
Collect and communicate customer feedback obtained from walk in customers in a timely and efficient manner
Record all customer complaints / issues received and resolved by the front desk
Maintain and update the database with information on the nature of queries and status of resolution
Coordinate and follow-up with other internal departments
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administration (Security, Housekeeping maintenance, etc.)
Prepare MIS and reports on daily basis

Preferred candidate profile

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