Front Office Executive

Job Title: Front Office Executive

Location: Pulastya Wellness Resort, Roorkee

Experience Required: 3–4 Years

CTC: ₹18,000 per month

Job Summary:

We are looking for an experienced and well-presented Front Office Executive to be the first point of contact for our guests. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to manage front desk operations efficiently.

Key Responsibilities:

• Greet and welcome guests with a friendly and positive attitude.
• Manage check-in and check-out procedures efficiently.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Maintain accurate guest records and update the reservation system.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Manage phone calls, emails, and messages professionally.
• Maintain the reception area in a clean and organized manner.
• Process payments and prepare billing for guests.

Requirements:

• Graduate in any discipline.
• 3–4 years of experience in front office or guest relations, preferably in the hospitality industry.
• Excellent communication skills in English and Hindi.
• Proficient in MS Office and hotel management software.
• Strong customer service and interpersonal skills.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person