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Front Office Executive

Front Office Executive

Mott Macdonald

3 - 7 years

4 - 5 Lacs

ahmedabad

Posted:1 week ago| Platform:

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Skills Required

front office receptionist activities guest relations floor management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Call Handling

Manage incoming and outgoing calls, ensuring professional and courteous communication.
Maintain telephone registers and track visitor records.
Ensure polite and efficient responses to all telephone interactions.

Visitor Management

Greet guests courteously and ensure a comfortable waiting experience.
Guide visitors through registration on the Visitor Management System (VMS) and coordinate with employees.
Handle VIP guest coordination and issue visitor ID cards.
Brief visitors on emergency procedures and available amenities.

Documentation & Compliance

Monitor TPV attendance records.
Develop and maintain policies and procedures relevant to reception operations.
Ensure compliance with company regulations and support general administrative activities.

Facility Coordination

Maintain the front offices cleanliness and presentation.
Ensure timely receipt and display of magazines and newspapers.
Support event management activities and assist in conference room utilization.

Emergency & Backup Support

Participate in emergency evacuation procedures and crisis management.
Act as a backup during emergencies or special requirements.
Familiarity with security and emergency protocols.

Preferred candidate profile

Courteous, polite, and service-oriented attitude.
Presentable personality with excellent command over English, Hindi, and local languages.
Strong prioritization and multitasking abilities.
Fast learner with sharp presence of mind.
Good knowledge of Microsoft Office and related applications.
Team-oriented, proactive, and positive in approach.
Ability to represent the company's image professionally to guests and outsiders.
Willingness to take on additional responsibilities as needed.

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