Front Office Executive

Work Dynamics
Front Office OperationsTo provide management advice for Front Office for escalated issues during the shift.To ensure immediate response to all priority calls during the shift and follow escalation processTo take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeepKey SkillsClient ManagementGeneral operationsVendor CoordinationJLL Attendance maintenanceUpkeep up of the receptionManaging phone calls.Coordinate with various internal departments toward operationsResponsibilitiesKeep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)Greet and welcome guestsAnswer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesReceive letters, packages, etc. and distribute themPrepare outgoing mail by drafting correspondence, securing parcels, etc.Check, sort, and forward emailsMonitor office supplies and place orders when necessaryKeep updated records and filesMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules, etc.)

Sound like you? To apply, you need to:
Requirements and skillsProven experience as a front desk representative, agent, or relevant positionFamiliarity with office machines (e.g. fax, printer, etc.)Knowledge of office management and basic bookkeepingProficient in English (oral and written)Excellent knowledge of MS Office (especially Excel and Word)Strong communication and people skillsGood organizational and multi-tasking abilitiesProblem-solving skillsCustomer service orientation