FRONT OFFICE EXECUTIVE

3.0 years

0.2 - 0.25 Lacs P.A.

Kochi, Kerala

Posted:4 days ago| Platform:

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Skills Required

Microsoft ExcelCustomer serviceAdministrative experienceBachelor's degreeIn-personDiplomaCommunication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Skills & Qualifications: Bachelor’s degree or diploma in Hotel Management or related field (preferred). 1–3 years of experience in front office or customer service roles. Proficient in Excel and hotel management software (e.g., IDS, Opera). Excellent communication and interpersonal skills. Pleasant personality with a customer-centric attitude. Ability to multitask and stay calm under pressure. Flexible with work hours, including weekends and holidays. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Manage guest check-in and check-out procedures smoothly. Handle room bookings, cancellations, and changes in reservations. Maintain records of guest information and ensure accurate data entry. Answer incoming calls and respond to guest inquiries. Coordinate with housekeeping and other departments to meet guest requests. Handle billing and payments, issue receipts and invoices. Resolve guest complaints or refer to appropriate personnel when necessary. Maintain the cleanliness and organization of the front desk area. Provide information about resort services, activities, and local attractions. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Geo Financial Services
Not specified
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Employees

3 Jobs

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