Front Office Executive - Clinic

Job Description

Job Title: Front Office Executive Company Name : Healthy Hugs Clinic Job Summary: The Front Office Executive serves as the first point of contact for patients and visitors. This role is responsible for managing the front desk operations, providing excellent customer service, handling administrative tasks, and ensuring smooth patient flow within the clinic. Key Responsibilities: Greet and welcome patients and visitors with a friendly and professional demeanor. Register new patients and update existing patient information in the system. Schedule and manage appointments, confirmations, and follow-ups. Answer incoming phone calls, respond to inquiries, and redirect calls as needed. Handle patient check-in and check-out procedures. Collect payments, issue receipts, and manage billing and invoicing in coordination with the accounts department. Maintain and manage the front office area to ensure cleanliness and organization. Coordinate with medical and administrative staff to support daily clinic operations. Ensure patient confidentiality and handle sensitive information in compliance with clinic policies and HIPAA regulations. Address patient complaints or concerns and escalate to the appropriate personnel when necessary. Qualifications: High School Diploma or equivalent; a degree in healthcare administration or related field is a plus. Proven experience as a front desk executive, receptionist, or in a similar role—preferably in a clinic or healthcare setting. Proficiency in MS Office (Word, Excel) and clinic management software (e.g., Practo, Medixcel, or similar). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Customer-service oriented with a professional attitude. · salary: 14K - 20K Benefits: Cell phone reimbursement Flexible schedule Paid sick time Schedule: Day shift Morning shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹14,000.00 – 20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Paid sick time Schedule: Day shift Morning shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Schedule: Day shift Work Location: In person