Front Office Executive

Key Responsibilities:

• Greet guest warmly as they enter the restaurant and assist with seating arrangements if required.
• Answer phone calls, respond to emails, and manage online or walk-in reservations.
• Maintain the front desk area, ensuring it is clean, organized, and stocked with relevant materials (menus, brochures, etc.).
• Provide information about the menu, daily specials, and promotions.
• Handle billing, cash transactions, and operate the POS system accurately.
• Manage guest feedback, resolve complaints professionally, and escalate major issues to the manager.
• Maintain a log of daily guest interactions and provide end-of-day reports.
• Monitor stock of front-desk supplies (billing rolls, pens, forms, etc.) and request replenishment when needed.
• Uphold guest service standards and maintain a pleasant atmosphere at the café entrance.

Working Conditions:

• Flexible to work mornings, evenings, weekends, and holidays as required.
• On feet for extended periods.
• Interaction with guest throughout the shift.

Job Type: Full-time

Pay: ₹8,956.11 - ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person