Front Office Executive

Job Title: Front Office Executive

Role Overview

The Front Office Executive is responsible for managing customer interactions, order documentation, billing, and ensuring a pleasant customer service experience at the branch.

Key Responsibilities

• Greet and assist customers professionally at the front desk
• Handle customer inquiries, complaints, and provide service information
• Create billing, track laundry orders, and manage delivery timelines
• Maintain customer database, update order status, and coordinate with operations team
• Manage cash handling and daily sales reports
• Maintain cleanliness and presentation of the reception area
• Promote services and support sales initiatives
• Ensure smooth coordination between customers and internal staff

Key Skills & Competencies

• Good communication skills (English/Malayalam/Hindi as required)
• Customer service mindset and polite behavior
• Basic computer knowledge (Billing, Excel, CRM)
• Ability to multitask and handle customers in busy hours
• Presentable and well-organized personality

Benefits

• Incentives based on performance
• Training and career growth opportunities

Qualification: Any UG Degree / +2
Experience: 1-2 Years in customer service or front desk preferred

Job Type: Full-time

Work Location: In person