Front Office cum Telecaller

Job Title: Front Office cum Telecaller
Location: Ayurmegha Restoration Center, Banjara Hills, Hyderabad
Job Type: Full-time

Job Summary:

We are looking for a proactive and customer-friendly Front Office cum Telecaller to manage front desk operations, handle inbound and outbound calls, and engage with leads via WhatsApp and email. The ideal candidate should be well-organized, have excellent communication skills, and be comfortable managing multiple tasks efficiently.

Key Responsibilities:
Front Office Management:

• Greet and assist walk-in customers and patients professionally.
• Manage appointment scheduling and maintain patient records.
• Coordinate with doctors and therapists to ensure smooth clinic operations.
• Keep the reception area organized and welcoming.

Telecalling & Lead Management:

• Handle inbound and outbound calls for inquiries, follow-ups, and patient engagement.
• Provide detailed information about Ayurmegha’s services, offers, and treatments.
• Convert inquiries into confirmed bookings by effectively explaining benefits.

WhatsApp & Email Communication:

• Send promotional messages, appointment reminders, and follow-ups via WhatsApp and email.
• Respond promptly to customer queries on digital platforms.
• Maintain a structured database of leads and ensure regular engagement.

Administrative & Marketing Support:

• Assist in billing, invoicing, and payment processing.
• Maintain accurate reports of customer interactions and appointments.
• Support marketing activities, event coordination, and promotional campaigns.

Requirements:

• Qualification: Any graduate.
• Experience: 1-3 years in front office, telecalling, or customer service (Healthcare/Ayurveda experience is a plus).
• Skills:
• Excellent verbal and written communication in English, Hindi, and Telugu.
• Strong interpersonal and persuasion skills.
• Proficiency in MS Office, WhatsApp Business, and Email handling.
• Ability to multitask and manage patient inquiries efficiently.

Salary: Competitive, based on experience.

How to Apply:

Interested candidates can send their resumes to [email protected] or contact +91 8147209377

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person