Front Office & Bookings Executive

Overview:

We are looking for a dynamic and customer-focused professional to manage bookings, front desk operations, and compliance processes. The role involves ensuring a smooth participant/guest experience, coordinating with internal departments, and providing administrative and promotional support.

Key Responsibilities:

• Manage bookings, inquiries, changes & cancellations; coordinate with departments for seamless guest experience.
• Handle C-Form processing & compliance for foreign guests (data collection, submission, record maintenance).
• Front desk operations – greeting visitors, answering calls, scheduling OPD/appointments, managing correspondence & records.
• Support promotions – update participant lists, send information/promotional messages & weekly group photos.
• Administrative support – filing, data entry, office supplies, meeting & travel arrangements.
• Issue gate passes, maintain logs & coordinate with security.
• Provide accurate information, resolve issues, and ensure excellent participant/guest service.

Qualifications & Skills:

• Graduate/Post Graduate in Hospitality/Administration preferred.
• 2+ Experience in front office, bookings or customer service.
• Strong communication, organizational & problem-solving skills.
• Knowledge of MS Office & booking systems; C-Form/FRRO process (added advantage).

Competencies: Customer service focus, attention to detail, compliance awareness, multitasking, teamwork.

For any query, please feel free to connect on [email protected]