Front Office Associate

The Front Office Associate is responsible for delivering exceptional guest service from arrival to departure. This role ensures smooth check-in/check-out operations, efficient guest handling, accurate billing, and professional communication while maintaining the hotel’s service standards and brand reputation.

Guest Services

• Welcome guests warmly and assist with check-in and check-out procedures.
• Ensure all guest requests, inquiries, and complaints are handled professionally and promptly.
• Maintain updated knowledge of hotel facilities, events, promotions, and local attractions.
• Assist guests with transportation, luggage coordination, and concierge-related services.
• Ensure VIP guest handling, rooming, and amenities are coordinated as per standards.

Front Desk Operations

• Manage room reservations, cancellations, and amendments in the PMS.
• Allocate rooms based on guest preferences, availability, and operational requirements.
• Maintain accurate records of room status, occupancy, and guest details.
• Perform cashiering duties including billing, posting charges, settlements, and maintaining cash float.
• Ensure compliance with SOPs for registration, key control, safety, and data confidentiality.

Communication & Coordination

• Coordinate with Housekeeping for room readiness and discrepant rooms.
• Liaise with F&B, Banquets, Engineering, and Security for smooth guest experiences.
• Maintain proper handover between shifts with detailed updates on guest requests and pending tasks.
• Attend briefing, training, and departmental meetings as scheduled.

Quality & Compliance

• Maintain the lobby and front desk area in a clean, organised, and guest-friendly manner.
• Adhere to grooming standards and present a professional appearance at all times.
• Follow safety, security, and emergency procedures including fire drills and evacuation protocols.
• Maintain confidentiality of guest information and uphold company policies.

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Paid time off

Work Location: In person