Front Office Associate

Job Description

Our jobs arent just about giving guests a smooth check-in and check-out Instead, we want to build an experience that is memorable and unique Our Operations Experts take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay Their role takes ownership of the guest experience in the main areas of the hotel with a guest first mindset They are empowered to move about their space across, front desk, food & beverage, housekeeping and do what needs to be done Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Operations Expert makes transactions feel like part of the experience Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards Speak with others using clear and professional language Develop and maintain positive working relationships with others; support team to reach common goals Ensure adherence to quality expectations and standards Stand, sit, or walk for an extended period of time Reach overhead and below the knees, including bending, twisting, pulling, and stooping PREFERRED QUALIFICATIONS Education: High school diploma or GED equivalentRelated Work Experience: No related work experienceSupervisory Experience: No supervisory experienceLicense or Certification: None