Front Office Associate (Hotel)

Job Description

Greet guests/visitors in a polite and professional manner and give personalized service. Posting of vouchers and checks as required. Balancing of floats and banking of currencies taken. Attend to the guests’ check-out/check-in and ensure all procedures are carried out in accordance with the Hotel Policies. Attend to guest enquiries in an attentive and helpful manner. Be accurate in handling of cash, credit cards, cheques and vouchers in accordance with the Hotel Procedures. Optimize sales and occupancy by promoting Hotel facilities and assessing guest needs. Refer complaints to Lobby Manager or Asst. FOM. Maintain stationery relevant to the department. Maintain correct security procedures. Room allocation for VIP’s and regular guests in conjunction with the Lobby Manager. Processing all special requests and messages held on the flag report. Closely monitor hotel status during shift paying careful attention to availability at all times. Close liaison with for room allocation –room requirements arrival time etc., with HK control desk. Ensure a proper update on room position, occupancy, room count and other statistics. Possess knowledge on all room position, occupancy, room count and other statistics. Possess knowledge on all local information, entertainment and inform or assist guest as and when required. Assist in Front office Cash Operations upon instructions from the Lobby Manager/AFOM. Printing of statistical reports for distribution to relevancy departmental heads. Printing of back up reports as required. Liaison with management when VIP’s and other special requests are processed. To report and health or safety hazards to the AFOM. To attend all staff and training meetings as and when directed by the AFOM. To ensure that all duties are carried out in line with the Hotel policies with high standards of personal appearance, personal hygiene, correct uniforms and name badges as outlined. To carry out any other duties as and when directed by the Superiors. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Provident Fund Supplemental Pay: Overtime pay Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Language: English (Preferred) English & Hindi (Preferred) Work Location: In person