Front Office Associate

Job Title: Front Office Associate
Department: Front Office
Reports To: Front Office Supervisor / Front Office Manager
Location: Fragrant Nature Resort, Kollam
Job Type: Full-Time

Job Summary:
The Front Office Associate is the first point of contact for guests and plays a key role in delivering excellent customer service. They are responsible for handling check-ins, check-outs, reservations, guest queries, and ensuring smooth day-to-day front office operations.

Key Responsibilities:

• Greet guests warmly upon arrival and provide a seamless check-in/check-out experience.
• Manage reservations via phone, email, and online booking platforms.
• Assign rooms and issue room keys.
• Handle guest requests and complaints with professionalism and efficiency.
• Coordinate with housekeeping and other departments for smooth operations.
• Maintain accurate guest records and update information in the PMS (Property Management System).
• Handle payments, billing, and maintain cash register balance.
• Ensure the lobby and front desk area are clean and presentable at all times.
• Provide information about hotel facilities, services, local attractions, and transportation.
• Maintain confidentiality of guest information and hotel data.

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person