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Front Office Associate

2 years

1 Lacs

Posted:17 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Front Office Associate
Location: Hansi, Haryana

Job Summary:

We are looking for a well-groomed and customer-focused Front Office Associate to manage reception duties and deliver a warm and efficient guest experience. The ideal candidate will be the first point of contact for guests and must have excellent communication and interpersonal skills.

Key Responsibilities:

  • Greet guests courteously upon arrival and assist with check-in/check-out procedures
  • Handle guest queries, complaints, and requests promptly and professionally
  • Maintain guest records, reservations, and billing accurately using PMS (Property Management System)
  • Coordinate with housekeeping, F&B, and other departments for guest services
  • Manage phone calls, emails, and bookings (walk-ins, calls, online portals)
  • Ensure lobby/reception area is tidy and presentable at all times
  • Follow company policies, SOPs, and safety procedures
  • Handle payment transactions and issue invoices/receipts

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

  • Day shift

Experience:

  • Front desk: 2 years (Required)

Language:

  • English (Preferred)

Work Location: In person

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