Front Office Assistant

Job Description

Welcome & Greet Guest, Check -in, Check-out, Handle inquiries & requests etc.Responsibilities: Guest Reception and Assistance: Welcome and greet guests and clients in a warm and professional manner. Provide information and assistance to guests regarding services, facilities, and local attractions. Address and resolve guest inquiries and complaints promptly and professionally. Check-in and Check-out Procedures: Manage the check-in and check-out processes efficiently and accurately. Verify guest information and process payments. Issue and manage room keys or access cards. Inquiry and Request Handling: Respond to phone calls, emails, and in-person inquiries. Handle guest requests for services, such as reservations, transportation, and room service. Coordinate with other departments to fulfill guest requests. Administrative Support: Maintain accurate records of guest information and transactions. Assist with administrative tasks, such as filing, photocopying, and data entry. Manage incoming and outgoing mail and deliveries. Handle cash and credit card transactions. Maintain a clean and organized front desk area. Reservation Management: Process reservations, changes and cancellations. Monitor room availability.