Front Desk with knowledge of Tally

Job Opening: Front Desk & Billing Executive

Location: Sovabazar, Kolkata (Full-Time, In-Person)
Organization: Institute of NeuroDevelopment (IND)

About IND

The Institute of NeuroDevelopment (IND) is a leading center focused on transforming the lives of neurodivergent children—especially those with Autism, ADHD, and developmental delays—by supporting their families through structured, parent-led, and play-based learning interventions. IND is a purpose-driven, child-centered ecosystem, and every team member contributes to building clarity, capability, and confidence in the families we serve.

Role Overview

We are looking for a Front Desk & Billing Executive who will serve as the first point of contact for visiting families while also handling basic billing and calendar coordination responsibilities. This role requires someone who is soft-spoken, warm, organized, and capable of managing both front-facing communication and backend support with accuracy.

This is an excellent opportunity for someone who wants to grow in a meaningful healthcare or child development setting while being part of a values-driven, fast-scaling organization.

Key Responsibilities (KRA)1. Reception & Family Interface

• Greet all visitors and parents with calm, respectful, and professional demeanor
• Manage check-ins, walk-ins, and visitor entries in a smooth and orderly way
• Assist families in understanding session flow, waiting periods, and follow-ups

2. Billing & Accounts Handling

• Generate and manage invoices, receipts, and payment records
• Maintain Tally entries for service billing, petty cash, and basic ledger tasks
• Ensure timely updates and coordination with the accounts team

3. Calendar & Session Scheduling

• Coordinate daily and weekly appointment calendars for therapists, psychologists, and coaches
• Send reminders and update parents on any changes in schedules
• Manage last-minute adjustments and cancellations with grace and clarity

4. Communication & Documentation

• Handle phone calls, inquiries, and internal routing with courtesy
• Maintain front office documentation, registers, and parent communication logs
• Support documentation tasks such as printing, filing, and data entry as required

5. Operational Support

• Keep reception area clean, organized, and welcoming
• Assist with small logistics and coordination during internal meetings or family sessions
• Alert the admin or operations team of any issues or support needs

Who This Role Is Ideal For

• 1–3 years of experience in front office, accounts support, or client-facing coordination roles
• Familiarity with Tally software and basic billing procedures is essential
• Fluent in Bengali, Hindi, and English
• Soft-spoken, attentive, organized, and emotionally grounded
• Experience in healthcare, wellness, therapy centers, or hospitality is preferred but not mandatory
• Basic proficiency in email handling, Google Calendar, MS Office, or equivalent tools

Growth & Opportunities at IND

• Opportunities to evolve into roles such as Admin Officer, Client Relationship Coordinator, or Billing Manager
• Exposure to a progressive neurodevelopmental environment with hands-on learning
• Work in a collaborative, respectful, and impact-oriented team
• Be part of an organization that is scaling across India and beyond, with meaningful long-term prospects

Job Details

• Type: Full-Time (Offline)
• Location: Sovabazar, Kolkata
• Work Days: 6 days/week
• Compensation: Based on experience and skillset (includes performance-linked growth)

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Current CTC. Expected CTC.

Experience:

• Tally: 1 year (Required)
• working with computers: 1 year (Required)
• healthcare or hospitality (hotels): 1 year (Preferred)
• front desk or customer dealing: 1 year (Required)

Language:

• Bengali (Preferred)

Work Location: In person