Front Desk Receptionist

Job Description: Concierge Executive

Department: Guest Relations / Front Office

Location: [Insert Location, e.g., Goa]

Reports To: Guest Relations Manager / Front Office Manager

Employment Type: Full-time

Job Summary:

The Concierge Executive plays a crucial role in enhancing the overall guest or resident experience by providing personalized services, timely assistance, and insightful recommendations. The ideal candidate will be well-versed in guest service etiquette, local knowledge, and capable of handling multiple requests with efficiency and professionalism.

Key Responsibilities:

• Assist with Inquiries: Promptly respond to guest or resident inquiries and provide accurate information regarding services, accommodations, and facilities.
• Arrange Reservations & Services: Coordinate and confirm bookings for restaurants, events, transportation, and special services (e.g., spa appointments, local tours) to ensure a seamless and enjoyable experience.
• Handle Guest Requests & Issues: Proactively manage and resolve guest or resident requests, issues, and complaints with professionalism, ensuring their satisfaction and comfort.
• Provide Local Information & Recommendations: Offer curated recommendations about local attractions, dining, entertainment, and essential services to enhance the guest or resident experience.
• Collaborate with Other Departments: Liaise effectively with departments such as housekeeping, maintenance, and guest relations to ensure timely delivery of services and maintain high service standards.
• Vendor Management & Record-Keeping: Manage vendor relationships, track service delivery, and maintain accurate records including commission-based invoices and other relevant documentation.
• Resolve Complaints & Concerns: Address complaints calmly and constructively, taking ownership of the situation and implementing appropriate solutions.
• Coordinate Transportation Arrangements: Assist with arranging transportation such as taxis, ride-shares, and rental cars, tailored to guest or resident needs.
• Additional Duties: Support management with any additional tasks or responsibilities as needed to ensure an exceptional guest or resident experience.

Qualifications & Skills:

• Bachelors degree in Hospitality, Hotel Management, or a related field preferred
• 13 years of experience in a concierge or front office role, preferably in luxury hospitality
• Excellent communication and interpersonal skills
• Strong local knowledge of attractions, restaurants, and services
• Proficient in MS Office and reservation/CRM systems
• Ability to remain calm and courteous under pressure
• Problem-solving skills and a proactive mindset
• Willingness to work flexible hours, including weekends and holidays