Front Desk Receptionist

1) Communication and Customer Service:

 Greeting Guests: Greet all visitors with a smile and a warm, welcoming attitude, whether in person or on the phone.

 Active Listening: Pay close attention to what guests say, both in person and on the phone, to understand their needs.

 Clear Communication: Speak clearly and politely, providing information accurately and efficiently.

 Managing Calls: Handle phone calls professionally, .

 Addressing Concerns: Address Guests concerns and complaints promptly and respectfully, escalating issues when necessary & be written on Complaint Book at Reception addressed to the Manager. Complaint against any Staff should also be brought to the notice of the Management immediately in order to provide better services to our Guests .

 Providing Assistance: Offer assistance to guests, such as directions, information about amenities, or help with basic needs such as Breakfast time, Laundry Service, Room Service, Restaurant, Bar & House Keeping.

2. Professionalism, Appearance & Things to Avoid:

 Dress Code: Maintain a neat, professional appearance, often business casual, appropriate for the workplace.

 Hygiene: Personal hygiene is important, including grooming and cleanliness in & around Reception & Hotel Premises.

 Attitude: Project a positive and helpful attitude, even when dealing with challenging situations.

 Things to Avoid: Neglecting First Impressions: A Warm & Welcoming demeanor is crucial. Avoid appearing disinterested or distracted.

 Poor Time Management: Being Late, taking excessive breaks, or not completing tasks on time can negatively impact the workflow.

 Inadequate Phone Etiquette: Speaking too quickly, using slang, or being rude on phone can create a bad impression.

 Ignoring Feedback & Professional Development: To excel, Receptionists/ F&b Dept./ H/Keeping all Hotel Dept. should embrace learning opportunities & feedback. Seek feedback: Regularly ask for constructive criticism to improve your skills.

 Alcohol while on duty is strictly prohibited: Drinking at work can impair judgment, negatively impact job performance, and create safety hazards. Consequences for violations may lead to disciplinary action or termination.

3. Administrative and Organizational Tasks:

 Maintaining the Reception Area: Keep the reception area clean dusting & mopping twice a day, keep things organized with proper hygiene & presentable at all times.

 Scheduling and Calendar Management: Manage booking, meeting & other events effectively with correct date, time & name of Guests.

 Managing Mail and Correspondence: Handle incoming & outgoing calls/mail & other correspondence appropriately.

 Data Entry and Record Keeping: Maintain accurate records of collection register & complete necessary paperwork with authentic details in GRC.

4. Specific Rules for Certain Situations:

 Checking Guests In/Out: Follow procedures with prior inform to Guests. If needed extend the Room as required.

Job Types: Full-time, Permanent, Fresher, Contractual / Temporary
Contract length: 36 months

Pay: ₹8,867.57 - ₹10,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person