Front Desk Receptionist and pharmacy staff

1. Strong Communication Skills

• Must speak clearly and respectfully in English,, Additional language skills like Kannada, Hindi, Bengali and Tamil will be preferredAbility to listen patiently to patients of all ages and backgrounds.
• Must be able to guide patients basis their concerns or needs
  

2. Empathy and Patience

• Must handle patients with compassion especially those who are elderly, ill, or anxious.
• Must adhere to internal code of conduct of the clinic
  

3. Queue and Appointment Management

• Ability to maintain order during busy hours.
• Explain wait times and ensure fairness and transparency in patient flow.
  

4. Computer Literacy

• Basic comfort with clinic software: appointment bookings, digital records, and prescription tracking.
  

5. Discretion and Confidentiality

• Handle sensitive patient details responsibly.
• Respect privacy in all communications.
  

6. Calm Under Pressure

• Especially during high footfall or emotionally charged situations.
  

Pharmacy; Medicine Allocation, Administration Skills

1. Basic Medical and Medicine Knowledge

• Understanding of homeopathic medicine names, common dosages, and usage instructions.

2. Administrative skills - running and maintenance of the clinic - ensuring all electronic devices are running, hygiene at the clinic is being matinained, all doctors needs are taken care of.

1. Attention to Detail

• Ensure correct medicines are dispensed against the doctors prescription.
• Double-check labels and quantities.
  

2. Inventory Coordination

• Maintain accurate stock records.
• Communicate replenishment needs to procurement or supervisor on time.
  

3. Hygiene and Handling Protocols

• Understand basic safety, hygiene, and handling practices for medicines.
  

4. Patient Instruction Skills

• Clearly explain medicine usage, dosage, and storage as advised by the doctor.
  

Cross-functional Skills

1. Team Player

• Coordinate smoothly with doctors, clinic management, and support staff from Delhi
  

2. Time Management

• Balance front desk and pharmacy roles without delay or confusion.
  

3. Multi-tasking Ability

• Handle incoming patients, phone queries, and prescription handovers simultaneously during peak hours.
  

4. Professionalism and Punctuality

• Maintain a high level of commitment and integrity, as this role is the first and last touchpoint for patients.

  Role & responsibilities

Preferred candidate profile