Role & responsibilities / Job description Outline the day-to-day responsibilities for this role. 1. Patient Consultations and ownership Conduct in-depth patient assessments, capturing their symptoms, medical history, and lifestyle patterns. Provide homeopathic treatment using clinic-approved protocols. Ensure patients feel heard, respected, and cared for during consultations. Display attitude and behaviour of ownership for a stellar patient experience in the clinic 2. Diagnosis & Prescription Use clinical expertise and structured protocols to recommend the best course of treatment. Maintain accuracy and consistency in prescription writing. 3. Medical Documentation Record all case details in the digital patient management system. Update patient progress notes after each follow-up or consultation. 4. Collaboration with Team Work closely with other doctors and staff members to ensure smooth clinic operations. Participate in case discussions, learning sessions, and team meetings when scheduled. Be a problem solver 5. Patient Follow-Up & Continuity of Care Monitor treatment outcomes and modify approaches where necessary. Ensure patients are guided appropriately about next steps and follow-up visits. 6. Upholding Clinic Values Adhere to the clinic's ethos of humility, compassion, and scientific rigor. Engage in patient care with a service-first mindset, especially for charitable consultations. 7. Operational Discipline Be punctual and consistent in daily attendance. Respect and contribute to the clinics high standards of efficiency and professionalism. Preferred candidate profile Bachelor of Homeopathic Medicine and Surgery BHMS and certification from a state board in India is a must
Job description for Front Desk and Pharmacy Skills (Reception and Patient Interaction) Strong Communication Skills Must speak clearly and respectfully in English,, Additional language skills like Kannada, Hindi, Bengali and Tamil will be preferredAbility to listen patiently to patients of all ages and backgrounds. Must be able to guide patients basis their concerns or needs Empathy and Patience Must handle patients with compassion especially those who are elderly, ill, or anxious. Must adhere to internal code of conduct of the clinic Queue and Appointment Management Ability to maintain order during busy hours. Explain wait times and ensure fairness and transparency in patient flow. Computer Literacy Basic comfort with clinic software: appointment bookings, digital records, and prescription tracking. Discretion and Confidentiality Handle sensitive patient details responsibly. Respect privacy in all communications. Calm Under Pressure Especially during high footfall or emotionally charged situations. Pharmacy; Medicine Allocation, Administration Skills Basic Medical and Medicine Knowledge Understanding of homeopathic medicine names, common dosages, and usage instructions. 2. Administrative skills - running and maintenance of the clinic - ensuring all electronic devices are running, hygiene at the clinic is being matinained, all doctors needs are taken care of. Attention to Detail Ensure correct medicines are dispensed against the doctors prescription. Double-check labels and quantities. Inventory Coordination Maintain accurate stock records. Communicate replenishment needs to procurement or supervisor on time. Hygiene and Handling Protocols Understand basic safety, hygiene, and handling practices for medicines. Patient Instruction Skills Clearly explain medicine usage, dosage, and storage as advised by the doctor. Cross-functional Skills Team Player Coordinate smoothly with doctors, clinic management, and support staff from Delhi Time Management Balance front desk and pharmacy roles without delay or confusion. Multi-tasking Ability Handle incoming patients, phone queries, and prescription handovers simultaneously during peak hours. Professionalism and Punctuality Maintain a high level of commitment and integrity, as this role is the first and last touchpoint for patients. Role & responsibilities Preferred candidate profile