Front desk officer

As a Guest Relation Officer at our organization located in Pala, you will play a crucial role in providing exceptional reception and customer service to students, parents, and visitors. Your responsibilities will include greeting and assisting individuals who visit the office or reach out to us, offering information on study abroad opportunities, services available, and guiding them through the application process. You will be responsible for managing inquiries through various communication channels such as phone calls, emails, and messages. Your prompt and professional responses will ensure that inquiries are handled efficiently, and you will direct them to the appropriate department or team member when necessary. Appointment scheduling will be a key aspect of your role, where you will coordinate consultations, information sessions, and meetings with counselors or consultants. Your attention to detail will be crucial in ensuring that all appointments are well-organized and prepared for in advance. In addition, you will be tasked with maintaining and organizing student records, applications, and other important documents in a systematic manner. Upholding the privacy and confidentiality of sensitive information will be of utmost importance. As part of the office administration duties, you will assist in various tasks such as managing office supplies, overseeing the front desk area, and maintaining a clean and organized office environment. This is a full-time position that requires proficiency in English and Hindi. The role will be based in person at our location. Join us in providing excellent support to our stakeholders and contributing to a positive experience for all who engage with our organization.,