10 Inquiry Management Jobs

Job Description As an Assistant at MAHAKAL PHOTOGRAPHY, located in Badnawar, you will play a crucial role in supporting the photography team in various daily tasks. Your responsibilities will include assisting with equipment setup, organizing photo shoots, supporting photographers during sessions, managing schedules, and ensuring efficient operational workflows. Additionally, you will interact with clients, handle administrative tasks, and address inquiries to provide excellent customer service. To excel in this role, you should possess photography equipment handling and setup skills, strong organizational abilities, and effective scheduling capabilities. Your customer service skills and client liaison expertise will be essential in maintaining positive relationships with clients. Proficiency in administrative tasks and inquiry management is required to ensure smooth operations. Excellent communication and interpersonal skills, attention to detail, and reliability are key attributes for success in this position. While experience in photography or related fields is beneficial, it is not mandatory. A high school diploma or equivalent qualification is required. Join MAHAKAL PHOTOGRAPHY's dynamic team and contribute to capturing memorable moments and creating lasting impressions for a diverse range of events and occasions.,

You will be responsible for counseling prospective students and parents regarding courses and admission procedures. This includes managing inquiries, following up with leads, and assisting with the admission process. You will also be required to maintain and update admission records and reports using MS Office. In addition to this, you will perform data entry, documentation, and provide general administrative support. Coordination with academic departments and maintenance of student databases will be part of your regular tasks. Daily tele-calling on databases to generate leads and inquiries is also expected. Furthermore, you will be involved in basic accounting work including daybook entry and maintenance. This is a full-time, permanent position requiring you to work in day shifts. A performance bonus may be applicable based on your work. The work location is in person, and the expected start date is 01/07/2025.,

Job Description: International Customer Support We're hiring for an International Customer Support role based in Mumbai. This position is a great opportunity for candidates with a high school certificate and 6 months of BPO experience, or for fresh graduates. You'll be providing international customer support from home, with the first month of training conducted in the office in Mumbai. Key Responsibilities Customer Support : You'll be responsible for providing high-quality support to international customers. This involves addressing inquiries, resolving issues, and ensuring a positive customer experience. Communication : You will use your communication skills to interact with customers clearly and professionally. Training : You must be available for 1 month of mandatory in-office training in Mumbai. Flexibility : You must be available for a 5-day work week, with any two weekly offs, to support our international customers.

Job Description: International Customer Support We're hiring for an International Customer Support role based in Mumbai. This position is a great opportunity for candidates with a high school certificate and 6 months of BPO experience, or for fresh graduates. You'll be providing international customer support from home, with the first month of training conducted in the office in Mumbai. Key Responsibilities Customer Support : You'll be responsible for providing high-quality support to international customers. This involves addressing inquiries, resolving issues, and ensuring a positive customer experience. Communication : You will use your communication skills to interact with customers clearly and professionally. Training : You must be available for 1 month of mandatory in-office training in Mumbai. Flexibility : You must be available for a 5-day work week, with any two weekly offs, to support our international customers.

Job Description: International Customer Support We're hiring for an International Customer Support role based in Mumbai. This position is a great opportunity for candidates with a high school certificate and 6 months of BPO experience, or for fresh graduates. You'll be providing international customer support from home, with the first month of training conducted in the office in Mumbai. Key Responsibilities Customer Support : You'll be responsible for providing high-quality support to international customers. This involves addressing inquiries, resolving issues, and ensuring a positive customer experience. Communication : You will use your communication skills to interact with customers clearly and professionally. Training : You must be available for 1 month of mandatory in-office training in Mumbai. Flexibility : You must be available for a 5-day work week, with any two weekly offs, to support our international customers.

Job Description: International Customer Support We're hiring for an International Customer Support role based in Mumbai. This position is a great opportunity for candidates with a high school certificate and 6 months of BPO experience, or for fresh graduates. You'll be providing international customer support from home, with the first month of training conducted in the office in Mumbai. Key Responsibilities Customer Support : You'll be responsible for providing high-quality support to international customers. This involves addressing inquiries, resolving issues, and ensuring a positive customer experience. Communication : You will use your communication skills to interact with customers clearly and professionally. Training : You must be available for 1 month of mandatory in-office training in Mumbai. Flexibility : You must be available for a 5-day work week, with any two weekly offs, to support our international customers.

As a Guest Relation Officer at our organization located in Pala, you will play a crucial role in providing exceptional reception and customer service to students, parents, and visitors. Your responsibilities will include greeting and assisting individuals who visit the office or reach out to us, offering information on study abroad opportunities, services available, and guiding them through the application process. You will be responsible for managing inquiries through various communication channels such as phone calls, emails, and messages. Your prompt and professional responses will ensure that inquiries are handled efficiently, and you will direct them to the appropriate department or team member when necessary. Appointment scheduling will be a key aspect of your role, where you will coordinate consultations, information sessions, and meetings with counselors or consultants. Your attention to detail will be crucial in ensuring that all appointments are well-organized and prepared for in advance. In addition, you will be tasked with maintaining and organizing student records, applications, and other important documents in a systematic manner. Upholding the privacy and confidentiality of sensitive information will be of utmost importance. As part of the office administration duties, you will assist in various tasks such as managing office supplies, overseeing the front desk area, and maintaining a clean and organized office environment. This is a full-time position that requires proficiency in English and Hindi. The role will be based in person at our location. Join us in providing excellent support to our stakeholders and contributing to a positive experience for all who engage with our organization.,

As an Internal Solution Specialist on the Global Customer Care team, you serve as the subject matter expert, providing essential support to the Care Experience, Customer Success, and internal Operations teams across all contact channels. Your role involves navigating seamlessly between various platforms to ensure a smooth and expert experience for every interaction. You are expected to deliver timely and effective solutions while demonstrating a deep understanding of both customer needs and the requirements of internal support roles, all while maintaining an empathetic approach. A strong customer and internal support-focused mindset, along with a proven track record in customer service, is essential for success in this position. Responsibilities: Efficient Application Login & Availability- Demonstrate proficiency in promptly logging into and navigating multiple business applications, ensuring consistent availability during scheduled work hours, except for designated breaks. This includes utilizing systems such as CRM platforms, background check databases, call center technology, and communication tools like Outlook and Teams. Adherence to a structured schedule meeting the established key performance indicators. Proactive Internal Team Engagement- Respond proactively to inquiries from our high-value internal customer support or operations teams through various communication channels, including chat, voice, email, and new communication channels as they are introduced. Utilize available tools to effectively manage availability status, ensuring consistent, prompt, and exceptional assistance to clients via support. Advanced Inquiry Management & Issue Resolution- Utilize your expertise to assess the purpose of each customer interaction through strategic questioning, as this role does not rely on scripted responses. You will handle a diverse range of inquiries, from rescheduling appointments to troubleshooting complex login issues. Each situation demands a customized approach, and you will deliver solutions that are specifically tailored to meet the unique needs of our valued customers via internal support teams. Expert Multi-tasking for Precise Issue Resolution- Leverage your advanced skills to swiftly and accurately resolve customer and internal support issues by utilizing information from a variety of business applications, resources, and supported customer platforms. This role requires adept navigation of multiple systems, thorough review of client-specific fact sheets for standard operating procedures and account details, and the ability to efficiently manage numerous screens and tasks simultaneously. You will conduct real-time data retrieval, execute search queries, and document resolutions with precision to ensure effective case management. Professional & Empathetic Communication- Engage in all interactions with the utmost professionalism, consistently maintaining a calm, courteous, and empathetic demeanor. Clearly articulate the situation to customer experience specialists or internal support partners and outline the specific steps you will take to address and resolve their issues. By doing so, you will ensure that customer satisfaction (CSAT) levels are met, making customers feel heard and supported throughout the process. De-escalation & Quality Assurance - Effectively manage and de-escalate customer frustrations with a focus on maintaining professionalism. Must have demonstrated experience maintaining professionalism under pressure and provide positive customer experience. Accurate & Timely Documentation- Leverage extensive experience in documenting all interactions within company systems with exceptional promptness and accuracy. This involves meticulously capturing the reason for contact, either directly or via the case cloning process, thoroughly detailing the information shared with clients, internal support or escalation teams, and documenting the actions taken, resolutions achieved, knowledge documents or processes shared, and any necessary follow-ups. Proficiently enter and assign tickets to other departments, ensuring seamless communication in real-time during interactions as needed. Additionally, utilize expertise in case documentation by incorporating screen captures when required. It is crucial to complete all documentation either during the interaction or within two minutes of its closure, ensuring you are fully prepared and poised for the next inquiry. Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. Complete additional projections as requested. This may include upward feedback to direct or lateral leaders. Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FAs processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. Contributing to Knowledge Base & Improvement- Contribute to the companys knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. Manage Work Pace and Quality - Utilize your extensive experience to effectively manage your work pace and maintain high-quality standards to meet and exceed performance goals. This includes achieving targets related to call volume, call duration, quality assurance scores, customer satisfaction, and strict compliance with processes. This is for both inbound customer experience calls, as well as assigned queue work that must be voluntarily assigned. Always uphold confidentiality and professionalism. Actively engaged with feedback from supervisors and performance metrics to drive continuous improvement in both efficiency and effectiveness. Adhere to company standards, regulatory requirements, and best practices will be instrumental in delivering exceptional service and results. Required skills: Demonstrated ability to handle a high volume of internal customer care or support contacts across various channels (phone, chat, email, etc.). Exhibited skill in using multiple software applications and systems simultaneously with ease. Displayed effectiveness on ability to quickly assess internal care and internal support needs and resolve issues efficiently. Communicate professionally and empathetically, both verbally and in writing. Document all internal care and support interactions accurately and follow procedures closely. Willingness to learn new tools, processes, and adapt to change to internal support needs, including providing feedback. This may include off queue duties such as role shadowing, training mentor, SME for client escalation. Maintain a calm, empathetic, and solution-focused demeanor in all situations. Confirmed aptitude in time management by handling tasks and applications efficiently. Showcased ability to multitask effectively in a fast-paced environment while ensuring high-quality service. Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. Adapt quickly to new systems, product updates, and changes in customer requirements. Collaborate with internal teams to share information and ensure timely issue resolution. Knowledge of common computer configurations and strong computer navigation skills. Prior experience with Microsoft Windows Operating Systems. Willingness to proactively offer feedback and understanding of data reporting. Willingness to participate in coordination with Workforce Management (WFM) and leaders in queue closing procedures. Qualifications: Graduation/ or equivalent required in full-time This role is intended to be performance-based skill progression through the Customer Experience Specialist role. Demonstrated 4+ years experience within into the space of customer experience/client servicing Work Location: Mumbai / Bangalore United States Equal Opportunity Employment:,

As a Customer Support Executive at our office in Sector 14, Gurgaon, you will play a pivotal role in delivering exceptional customer service. Whether you are a fresher or have up to 2 years of experience, this opportunity offers you a chance to grow your career while working in a dynamic environment that values customer satisfaction above all. Your primary responsibilities will include managing customer inquiries, addressing complaints effectively, and ensuring that every customer interaction results in a positive experience. By doing so, you will not only contribute to maintaining high levels of customer satisfaction but also help in building lasting relationships with our clients. We offer a competitive salary along with performance-based incentives to reward your hard work. Additionally, you will have access to opportunities for professional development and growth within the company. Our work environment is supportive and collaborative, providing you with the necessary tools and resources to succeed in your role. If you are passionate about providing excellent customer service and are looking for a rewarding career, we encourage you to apply for the position of Customer Support Executive with us. We look forward to welcoming you to our team and helping you achieve your full potential.,

As a Customer Support Executive at our office in Sector 14, Gurgaon, you will play a vital role in delivering exceptional customer service and contributing to the growth of our team. Whether you are a fresher or have up to 2 years of experience, this position offers you an opportunity to showcase your skills and advance in your career. In this role, you will handle customer inquiries, address complaints, and ensure that every interaction results in a positive customer experience. Your efforts will be instrumental in maintaining high levels of customer satisfaction and nurturing long-term relationships with our clients. Joining our team means accessing a range of benefits, including a competitive salary, performance-based incentives, opportunities for professional development, and a supportive work environment. Additionally, you will receive comprehensive training to enhance your capabilities and excel in your role. If you are enthusiastic about providing excellent customer support and eager to take on new challenges, we welcome your application and look forward to the possibility of you joining us.,