Front Desk Manager

Role & responsibilities

• Manage the reception area, ensuring a welcoming and premium client experience.
  
• Handle client inquiries, walk-ins, and appointment scheduling efficiently.
  
• Coordinate with stylists, therapists, and salon teams to ensure smooth daily operations.
  
• Supervise front desk staff, ensuring professional grooming, etiquette, and service standards.
  
• Maintain client records, billing, and POS operations with accuracy.
  
• Handle escalations and resolve client concerns in a courteous manner.
  
• Ensure implementation of salon policies, SOPs, and service excellence benchmarks.
  
• Monitor daily cash flow, reports, and inventory requirements for front desk operations.
  
• Assist in promoting salon services, memberships, and retail products.
  
• Support the salon manager in driving client satisfaction, retention, and operational efficiency.

Preferred candidate profile

• Graduate in Hospitality / Management or related field(preferred).
  
• 1-3 years of experience in front office / guest relations, preferably in premium salons, spas, or hospitality sector.
  
• Strong communication and interpersonal skills with fluency in English (Telugu/Hindi advantage).
  
• Presentable personality with excellent grooming standards.
  
• Proficiency in MS Office & salon software/CRM systems.
  
• Ability to multitask, handle pressure, and lead a front desk team effectively.
  
• Customer-oriented mindset with problem-solving skills.
  
• Flexible to work in shifts, weekends, and peak salon hours.