Front Desk Executive

We are seeking a well-groomed, energetic, and customer-focused Front Desk Executive to be the face of our high-end night club in Goa. The ideal candidate will provide a warm welcome to guests, manage reservations and guest queries efficiently, and ensure a seamless and premium guest experience from arrival to exit.

Key Responsibilities:

• Greet and welcome guests with a positive and professional attitude.
• Manage guest check-ins and check-outs efficiently.
• Handle guest inquiries, walk-ins, and reservations (via phone, email, and in person).
• Maintain accurate guest records and update the club’s reservation system.
• Coordinate with security, floor staff, and management to ensure smooth entry and seating.
• Monitor guest list, VIP entries, and special bookings.
• Manage cloakroom or guest belongings if required.
• Address and resolve customer complaints or escalate to management when necessary.
• Ensure the front desk area is neat, organized, and presentable at all times.
• Maintain confidentiality of guest information.
• Assist in promotional events, loyalty programs, or feedback collection when assigned.

Requirements:

• Proven experience as a Front Office Executive / Guest Relations Executive in the hospitality or nightlife industry preferred.
• Excellent communication and interpersonal skills.
• Well-groomed with a pleasant personality and strong customer-service orientation.
• Comfortable working night shifts, weekends, and holidays.
• Proficiency in English and Hindi; knowledge of local languages is an advantage.
• Familiarity with POS systems and basic computer skills.
• Ability to work under pressure in a fast-paced environment.

Work Environment & Schedule:

• Evening & Night shifts
• Fast-paced, high-energy environment with live entertainment and crowd management
• Location: Prominent night club in Goa

Salary & Benefits:

• Competitive salary based on experience
• Incentives and performance-based bonuses
• Staff meals and transportation (if applicable)
• Opportunity to grow within the nightlife and hospitality industry

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person