Front Desk Executive

Role Overview

We at G D Goenka Public School, Habra are seeking a professional, friendly, and well-spoken Front Office Executive to be the first point of contact for parents, students, and visitors. The ideal candidate will handle admissions, manage enquiries, maintain records, assist walk-in visitors, and provide ongoing support to existing parents and students. The role requires strong communication skills, a customer-centric approach, and prior experience interacting with parents in an educational environment.

Key Responsibilities

• Front Desk Operations
• Greet and assist parents, students, and visitors with professionalism and warmth.
• Manage incoming phone calls, emails, and walk-ins.
• Maintain a neat, organized, and welcoming reception area.
• Admissions & Enquiry Management
• Manage the complete admissions process from enquiry to enrollment.
• Record and track prospective leads through the admissions funnel.
• Schedule school tours, counselling sessions, and follow-ups with prospective parents.
• Maintain updated records of enquiries, follow-up actions, and outcomes.
• Parent & Student Support
• Address ongoing parent and student queries with clarity and professionalism.
• Assist with documentation, fee-related queries, certificates, ID cards, and other student-related requirements.
• Coordinate with academic and administrative teams where required.
• Communication & Coordination
• Draft formal emails, circulars, and responses as needed.
• Coordinate appointments and meetings for school leadership or admissions counselling.
• Support internal events, open houses, orientation programs, and parent meetings.
• Documentation & Reporting
• Maintain and update records in Nascorp (experience preferred).
• Generate periodic enquiry/admission status reports.

Required Skills & Qualifications

• Minimum 2–3 years of experience in a school or customer-facing role.
• Excellent spoken and written English; fluency in additional languages is an advantage.
• Strong interpersonal and communication skills with confidence in interacting with parents.
• Proficiency in MS Office (Word, Excel, Outlook) and basic database/ERP usage.
• Pleasant personality with a positive attitude and problem-solving approach.
• Ability to multitask, prioritize, and maintain confidentiality.

Preferred Experience

• Prior experience in handling school admissions and parent communication.

Job Type: Full-time

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Expected Start Date: 15/12/2025