Front Desk Executive

Role Overview

The Guest Relations & Front Desk Executive will be responsible for handling all front-end operations at the Toy Joy Tales City Center. This includes managing customer interactions—both in person and over the phone—handling birthday party inquiries, ensuring smooth day-to-day operations, and supporting overall center management.

Key Responsibilities

• Greet and assist walk-in guests with warmth and professionalism.
• Handle incoming and outgoing calls, messages, and inquiries efficiently.
• Manage birthday party inquiries — explain offerings, share packages, and convert leads into bookings.
• Conduct follow-ups with potential clients to maximize party bookings and customer satisfaction.
• Make promotional and offer calls to existing and new customers.
• Oversee check-ins and check-outs for walk-in entries and ensure proper registration and billing.
• Maintain daily front desk reports, cash handling, and basic administrative documentation.
• Coordinate with the event and operations teams for smooth execution of birthday parties and activities.
• Supervise front-end staff and ensure high standards of service and presentation.
• Handle customer feedback, queries, and complaints professionally and promptly.
• Ensure the center is always guest-ready, well-organized, and welcoming.

Requirements

• Minimum 1–3 years of experience in customer service, front desk, or guest relations (hospitality, retail, or entertainment industry preferred).
• Excellent communication and interpersonal skills.
• Strong selling and follow-up abilities.
• Confident, friendly, and approachable personality.
• Organized, punctual, and able to multitask effectively.
• Basic computer and MS Office knowledge.
• Must be comfortable working on weekends and holidays (with weekday offs).

Preferred Skills

• Prior experience in a kids’ entertainment center, hospitality, or event space.
• Fluency in English and local language.
• Ability to handle small teams and manage shift schedules.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person