Front Desk Executive

Job Description

Job Summary: Altor Hospitals is seeking courteous, efficient, and well-organized Front Desk Executives to be the first point of contact for our patients, visitors, and staff. The ideal candidate will ensure a seamless and welcoming experience, maintain patient service excellence, and support hospital administration in daily operations. Key Responsibilities: Greet and assist patients, visitors, and vendors with professionalism and empathy. Manage patient registrations, appointment scheduling, and follow-ups using the hospital management system (HMS). Verify patient details and maintain accurate and updated records in both digital and physical formats. Guide patients to respective departments (OPD, diagnostics, billing, IPD, etc.). Coordinate with doctors, nursing staff, and other departments to streamline patient flow. Handle incoming calls, emails, and inquiries; redirect as needed. Manage front desk operations such as token systems, waiting areas, and queue handling. Ensure compliance with hospital policies, patient confidentiality, and service protocols. Assist in billing coordination, admission/discharge formalities, and insurance documentation when required. Maintain cleanliness and orderliness at the front desk and reception area. Qualifications & Skills: Graduate in any discipline (preferred: Hospitality, Administration, or Healthcare Management). 1–3 years of experience in front office roles, preferably in a hospital or healthcare setting. Excellent communication skills in English, Hindi, and local language. Proficiency in MS Office and familiarity with Hospital Management Systems (HMS). Pleasing personality with a customer-first attitude. Ability to multitask, stay calm under pressure, and handle sensitive patient interactions. Work Schedule: Rotational shifts, including weekends and public holidays as per hospital roster. Interested Candids share their resumes at 9703018606 Job Types: Full-time, Permanent, Fresher Pay: ₹16,624.37 - ₹29,006.24 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Language: English (Preferred) Hindi (Preferred) Work Location: In person