Front Desk Executive

Job Summary:

Altor Hospitals is seeking courteous, efficient, and well-organized Front Desk Executives to be the first point of contact for our patients, visitors, and staff. The ideal candidate will ensure a seamless and welcoming experience, maintain patient service excellence, and support hospital administration in daily operations.

Key Responsibilities:

• Greet and assist patients, visitors, and vendors with professionalism and empathy.
• Manage patient registrations, appointment scheduling, and follow-ups using the hospital management system (HMS).
• Verify patient details and maintain accurate and updated records in both digital and physical formats.
• Guide patients to respective departments (OPD, diagnostics, billing, IPD, etc.).
• Coordinate with doctors, nursing staff, and other departments to streamline patient flow.
• Handle incoming calls, emails, and inquiries; redirect as needed.
• Manage front desk operations such as token systems, waiting areas, and queue handling.
• Ensure compliance with hospital policies, patient confidentiality, and service protocols.
• Assist in billing coordination, admission/discharge formalities, and insurance documentation when required.
• Maintain cleanliness and orderliness at the front desk and reception area.

Qualifications & Skills:

• Graduate in any discipline (preferred: Hospitality, Administration, or Healthcare Management).
• 1–3 years of experience in front office roles, preferably in a hospital or healthcare setting.
• Excellent communication skills in English, Hindi, and local language.
• Proficiency in MS Office and familiarity with Hospital Management Systems (HMS).
• Pleasing personality with a customer-first attitude.
• Ability to multitask, stay calm under pressure, and handle sensitive patient interactions.

Work Schedule:

• Rotational shifts, including weekends and public holidays as per hospital roster.

Interested Candids share their resumes at 9703018606

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,624.37 - ₹29,006.24 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person