Fresher/ International Customer Support

0 years

0 - 3 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

The role is responsible for engaging with prospective students, resolving their queries, and ensuring a seamless experience throughout the application and enrolment process.

As the first point of contact for applicants, the ideal candidate must demonstrate strong communication skills, attention to detail, and a commitment to delivering exceptional service.

Key Responsibilities:

  • Handle incoming inquiries through phone, email, live chat, and WhatsApp.
  • Maintain accurate applicant data in the CRM system.
  • Respond to queries within defined SLAs while maintaining professionalism and empathy.
  • Guide applicants through pending application and enrolment steps.
  • Schedule and coordinate interviews as required.
  • Address non-complex queries related to scholarships or documentation.

Skills Required:

  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal abilities.
  • Ability to multitask and manage multiple queries efficiently.
  • Proficiency in MS Office and CRM systems.
  • Comfortable handling multiple communication channels (calls, emails, chats).
  • Proactive, adaptable, and solution-oriented mindset.

Experience:

  • 0 - 2 years of experience in customer service or admissions support roles.
  • Prior experience in higher education, student counselling, or university services preferred.

Interested can drop your cv on: Prachi@talentboon.in

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