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Fresher/ International Customer Support

Fresher/ International Customer Support

Talentboon Consulting

0 years

0 - 3 Lacs

hyderabad

Posted:3 days ago| Platform:

Apply

Skills Required

excellent communication skills fresher voice process graduate uk process bpo customer service fresher graduate international call center international bpo international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

The role is responsible for engaging with prospective students, resolving their queries, and ensuring a seamless experience throughout the application and enrolment process.

As the first point of contact for applicants, the ideal candidate must demonstrate strong communication skills, attention to detail, and a commitment to delivering exceptional service.

Key Responsibilities:

Handle incoming inquiries through phone, email, live chat, and WhatsApp.
Maintain accurate applicant data in the CRM system.
Respond to queries within defined SLAs while maintaining professionalism and empathy.
Guide applicants through pending application and enrolment steps.
Schedule and coordinate interviews as required.
Address non-complex queries related to scholarships or documentation.

Skills Required:

Excellent verbal and written communication skills.
Strong customer service and interpersonal abilities.
Ability to multitask and manage multiple queries efficiently.
Proficiency in MS Office and CRM systems.
Comfortable handling multiple communication channels (calls, emails, chats).
Proactive, adaptable, and solution-oriented mindset.

Experience:

0 - 2 years of experience in customer service or admissions support roles.
Prior experience in higher education, student counselling, or university services preferred.

Interested can drop your cv on: Prachi@talentboon.in

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Fresher/ International Customer Support