French Team Leader

As a French Team Leader at Foundever in Hyderabad, your role will involve leading, motivating, and managing a team of French-speaking agents to provide exceptional customer support. You will be responsible for conducting team meetings, performance reviews, and ensuring that Key Performance Indicators (KPIs) and service levels are consistently met. Coaching, training, and mentorship for team members will be essential, along with handling escalations and supporting agents with challenging customer issues. Monitoring and analyzing team performance to meet quality, productivity, and customer satisfaction targets will be a crucial aspect of your role. You will need to identify areas for improvement, offer actionable feedback, and present performance reports to management. Ensuring high-quality customer service delivery in French, addressing customer issues promptly, and implementing best practices for an enhanced customer experience will be key responsibilities. Your role will also involve overseeing daily operations, managing workflow, and collaborating with other departments to optimize processes and enhance service delivery. Continuous improvement initiatives within the team will be encouraged, along with assisting in the training and onboarding of new team members. Maintaining client communication, providing updates on team performance and customer satisfaction, and ensuring adherence to client requirements will also be part of your responsibilities. To excel in this role, fluency in French (both spoken and written) is essential, along with proficiency in English for internal communication and reporting purposes. Previous experience in customer service, particularly in a leadership or supervisory capacity, is preferred. Strong team management, leadership, communication, and problem-solving skills will be necessary to effectively handle customer issues and team dynamics. A bachelor's degree or equivalent is typically required, and familiarity with customer service software and basic computer skills is advantageous. In return, Foundever offers a competitive salary, performance-based incentives, opportunities for career growth and skill development, and a comprehensive benefits package including health insurance and paid time off. You can expect a positive work culture that prioritizes employee well-being.,