French Language Support Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Teamware Solutions

4 - 5 years

5 - 11 Lacs

delhi delhi india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

fluent french translation skills technical support customer service documentation skills problem solving software proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a French Language Support Specialist to join our team in India. The ideal candidate will have a passion for helping others and will provide support to our French-speaking customers. This role requires excellent communication skills and the ability to troubleshoot and resolve customer issues effectively.

Responsibilities

Provide exceptional support to French-speaking customers via email, phone, and chat.
Assist customers in resolving issues related to products and services in French.
Translate customer queries and feedback from French to English and vice versa when necessary.
Maintain a high level of customer satisfaction by ensuring timely and accurate responses.
Collaborate with other team members and departments to improve service processes and customer experience.

Skills and Qualifications

Fluency in French and English, both written and spoken.
4-5 years of experience in customer support or a related field, preferably in a multilingual environment.
Strong problem-solving skills and ability to think critically under pressure.
Excellent communication skills, with a focus on customer service.
Familiarity with CRM software and customer support tools.
Ability to work independently as well as part of a team.
Strong organizational skills and attention to detail.

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French Language Support Specialist