Fraud Risk Manager

Role & responsibilities

• Investigation of fraud cases identified during transactions monitoring and reported through other internal channels.
• Timely reporting of payment fraud cases to Banking regulators i.e. NPCI, RBI.
• Liaisoning with internal and external stakeholders for dispute related investigation/enquiry.
• Recovery of fraudulent transaction amount by coordinating with peer banks/merchants/wallets.
• Handling, actioning & responding to notices/complaints received from LEAs, regulators and external stakeholders.
• Actioning and timely closure of Cyber Police Complaints assigned on Cyber Police Portal.
• Monitoring of real time transactions for fraudulent transactions and money mules and taking appropriate action to minimize such activity.
• FRM rule modification basis the fraud trends to avoid false positive alerts, Understanding fraud trends and timely implementation of prevention plans.
• Identifying errors, suggesting and implementing developmental changes in applications/process for smooth functioning of FRM.
• Investigation of fraud cases identified during transactions monitoring and reported through other internal channels.
• Timely reporting of payment fraud cases to Banking regulators i.e. NPCI, RBI.
• Liaisoning with internal and external stakeholders for dispute related investigation/enquiry.
• Recovery of fraudulent transaction amount by coordinating with peer banks/merchants/wallets.
• Handling, actioning & responding to notices/complaints received from LEAs, regulators and external stakeholders.
• Actioning and timely closure of Cyber Police Complaints assigned on Cyber Police Portal.
• Monitoring of real time transactions for fraudulent transactions and money mules and taking appropriate action to minimize such activity.
• FRM rule modification basis the fraud trends to avoid false positive alerts, Understanding fraud trends and timely implementation of prevention plans.
• Identifying errors, suggesting and implementing developmental changes in applications/process for smooth functioning of FRM.

Preferred candidate profile

• Graduate in any stream
• Min 5 years exp in transaction monitoring/fraud investigation.
• Possess knowledge of FRM function, chargeback, investigation and functioning of other departments of banks.
• Should have knowledge of banking applications like FRM tool, VRM, CRM and transactions triggers.
• Able to work independently under pressure.
• Should be alert, disciplined & vigilant.
• Team leading quality.